Getting Better Customer Service With Video

For my sons birthday recently, we picked up a pretty cool toy that required some assembly. Turns out assembly was easy part-the hard part was figuring out how to work the excavator portion. It's a pretty ingenious mechanical interlock, but the downside is it only worked a couple of times.

Now, rather than write an e-mail to the vendor to describe the problem I'm going to send them a link to a video that shows the problem. Hopefully, this will short circuit the typical "it must be a user error" that typically starts the exchange with most customer service representatives.

I'll post back here to let everyone know how it goes.